Customer Feedback Survey

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Closes 31 May 2023

Customer Feedback Survey

This survey relates to the handling of a case throughout our investigation process. We welcome your feedback to help us improve the customer service we provide within our Regulatory Operations team.

1. Who are you?
(Required)
2. Please provide the case reference.
3. I felt supported throughout the investigation process.
(Required)
4. I felt well informed throughout the investigation process.
(Required)
5. I felt listened to.
(Required)
6. I was treated with respect and kindness.
(Required)
7. I was told what to expect at different stages of the investigation process.
(Required)
8. I was kept updated on the progress of the case.
(Required)
9. I was able to easily access the secure documents sent to me.
(Required)
10. I felt any questions I had were answered.
(Required)
11. I was able to participate in the investigation process and any reasonable adjustments were made.
(Required)
12. I knew how to raise concerns if I was unhappy with the handling of the case.
(Required)
13. Is there any additional feedback you would like to share with us? Please refrain from using names - instead use 'the registrant', 'the complainant', 'the patient', 'the optometrist', 'the optician', 'the business', 'the witness'...