Privacy Policy

We (General Optical Council) provide this service (Citizen Space). The technology behind this service and its operation is provided by Delib.

Privacy - Key Facts

When you submit information to us using this service, it's treated sensitively in accordance with data protection principles.

For information you submit:

  • General Optical Council is the data controller.
  • Delib is the data processor.

Delib collects the IP addresses of each visitor to Citizen Space for the purposes of ensuring network and information security, in accordance with Recital 49 of the General Data Protection Regulation (GDPR). Additionally Citizen Space collects the IP address of each respondent who starts a consultation response in order to secure the integrity of consultation data.

Privacy - Further Information

Delib's privacy policy explains how Delib will collect, safeguard and process your data on behalf of General Optical Council.

Privacy Statement

The information you provide to us, the GOC (as data controller), will be processed and used in line  with our statutory purpose under the Opticians Act 1989 as a public task in order to set standards for optical education and training, performance and conduct. For more information regarding how we process your data please see our privacy statement.

Right to Erasure

Article 17 of the General Data Protection Regulations provides data subjects with the right to erasure, this is also known as the right to be forgotten. Right to erasure requests should be sent to the Data Protection Officer ( and will be responded to within one calendar month of receipt.

Data Controller

We are registered as a data controller with the Information Commissioner’s Office, Registration Number Z5718812. We are committed to maintaining robust Information Governance policies and processes to ensure compliance with relevant legislation. Any information you supply will be stored and processed by us or on our behalf, by approved and verified third parties, in accordance with the General Data Protection Regulations and Data Protection Act 2018.

Equality, Diversity and Inclusion

Monitoring will involve the use of statistical information in which the identities of individuals will not appear. The information collected on the monitoring form will be treated as confidential and held securely in line with data protection requirements. For more information about how we use this data, please see our approach to EDI monitoring statement available on our website.